Refund Policy

Effective date: July 20, 2026

1. Overview

We want you to be satisfied with PromptForge. If the Service does not meet your expectations, you may request a refund under the conditions described below.

2. Eligibility

You are eligible for a full refund if:

• You purchased PromptForge within the last 30 days
• You have not previously received a refund for the same purchase
• Your request is made in good faith (the Service did not work as described or did not meet your needs)

3. How to Request a Refund

To request a refund:

1. Open an issue on our GitHub repository, or contact us directly via the email associated with your purchase.
2. Include your purchase email and a brief description of the reason for your refund request.
3. We will review your request and respond within 2 business days.

4. Processing

Approved refunds are processed through Paddle within 5–10 business days. The refund will be credited to the original payment method. Paddle may deduct applicable transaction fees as permitted by their terms.

You will receive a confirmation email from Paddle once the refund has been processed.

5. After a Refund

Once your refund is processed, your access to PromptForge is revoked. Your purchase session will be deactivated and you will no longer be able to access premium features.

Any prompts, templates, or content you created using the Service remain in your browser's localStorage. PromptForge has no ability to access or remove client-side data.

6. Free Trial

PromptForge may offer a free trial period before purchase. No payment is required to start a trial. If you decide not to purchase, simply stop using the Service before the trial ends and you will not be charged.

7. Exceptions

Refunds may be declined in the following cases:

• The request is made more than 30 days after purchase
• The user has previously received a refund for PromptForge
• Evidence of abuse, misuse, or violation of the Terms of Service
• The issue is caused by the user's API provider, browser, or device configuration rather than PromptForge itself

If your refund request is declined, we will explain the reason and suggest alternative solutions where possible.

8. Chargebacks

If you initiate a chargeback or payment dispute with your bank or card issuer instead of contacting us directly, we will cooperate with the chargeback process. However, we encourage you to contact us first, as most issues can be resolved quickly and directly.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be reflected on this page with an updated effective date. Refund requests submitted before a policy change will be evaluated under the policy in effect at the time of purchase.

10. Contact

Questions about this Refund Policy? Open an issue on GitHub.